Privacy Regulations

Bloom – Clinic for Classical Homeopathy is part of DNA Care – Clinic for Functional Medicine. For administrative and legal purposes, Bloom operates under the legal entity DNA Care, as registered with the Dutch Chamber of Commerce.

We use a number of definitions in our Privacy Regulations that can be used in the singular or plural:
Cookie: a small text file placed on your computer, tablet or smartphone when you visit the Bloom website. Cookies may store information about your visit and use of the website.
Regulations: these Privacy Regulations.
Privacy legislation: the General Data Protection Regulation (GDPR) and the Dutch Implementation Act of the General Data Protection Regulation.

1. Explanation of these Regulations
Bloom respects your privacy and handles your personal data with care. Personal data are processed only when there is a lawful basis for doing so and only for the purposes described in these Regulations.
Under privacy legislation, Bloom has a duty to inform clients and website visitors about:
• which personal data are processed;
• why these data are processed;
• who may have access to these data;
• how the data are protected;
• how long the data are retained;
• which rights you have in relation to your personal data.
In these Regulations, Bloom explains how it handles your personal data and for which types of data explicit consent may be required.

2. Personal data processed by Bloom and the purposes of processing
Bloom may process personal data if you are, become or wish to become a client of Bloom, or if you contact Bloom through the website, by e-mail, by telephone or otherwise.
Bloom may process the following personal data:
• name and address details;
• telephone number;
• e-mail address;
• date of birth;
• health insurance details, where relevant;
• invoice and payment details;
• information provided during consultations;
• health-related information relevant to the classical homeopathic consultation;
• correspondence and communication with Bloom;
• IP address and cookie-related data when visiting the website.

Bloom processes these data for the following purposes:
• to provide classical homeopathic consultations and related services;
• to maintain a client file;
• to communicate with you about appointments, questions or follow-up;
• to handle administration, invoicing and payment;
• to comply with legal and administrative obligations;
• to improve the quality, accessibility and functioning of Bloom’s services and website.
Health-related data are processed only insofar as necessary for the consultation, follow-up and proper maintenance of the client file.

3. IP addresses and cookies
When you visit the Bloom website, cookies may be placed on your device. Cookies help the website function properly and may provide insight into the use of the website.
Bloom may use cookies to:
• ensure the website functions correctly;
• remember certain preferences;
• understand which pages are visited;
• improve the content, usability and performance of the website;
• prevent visitors from repeatedly receiving the same information.
Some cookies are necessary for the technical functioning of the website. For other cookies, such as analytical or marketing cookies where applicable, your consent may be requested when you first visit the website. You can withdraw or change your consent at any time by adjusting the cookie settings in your browser or, where available, through the cookie settings on the website.

4. Provision of personal data to third parties
Bloom does not provide personal data to persons or organisations outside Bloom, unless:
• this is required by law;
• this is necessary for the performance of an agreement with you;
• this is necessary for administration, accounting, IT support or secure data processing;
• you have given explicit consent;
• disclosure is necessary to protect a legitimate interest, provided that your privacy interests do not outweigh this.
Where third parties process personal data on behalf of Bloom, Bloom ensures that appropriate agreements are in place regarding confidentiality, security and careful handling of personal data. Bloom does not sell personal data to third parties.

5. Security, confidentiality and access
Bloom takes appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction.
These measures include, where applicable:
• secure digital systems;
• personal login details and passwords;
• restricted access to client data;
• confidentiality obligations;
• careful handling of written and digital files;
• appropriate protection against unauthorized access and data breaches.
Only persons who require access to your personal data for the performance of their work may access these data. Everyone who has access to personal data through Bloom is bound by confidentiality.

6. Retention period
Bloom does not retain personal data longer than necessary for the purposes for which the data were collected, unless a longer statutory retention period applies. Administrative and financial data are generally retained for as long as required under applicable tax and administrative legislation. Health-related data and consultation records are retained for the statutory retention period applicable to medical or health-related client files. In the Netherlands, this is generally 20 years from the last change to the file, unless a longer retention period is necessary or legally required. After the applicable retention period has expired, personal data will be securely deleted or anonymized.

7. Your rights
Under privacy legislation, you have several rights in relation to your personal data:
• The right to be informed. You have the right to know whether and which personal data of you are processed and for what purpose.
• The right of inspection. You have the right to view and copy these data, provided that the privacy of another person is not thereby impaired.
• The right to correct and remove. You have the right to correct, change or delete data. The right to (partially) remove your data can only be met if the retention of the data is not of considerable interest to another person and if there is no law that prescribes that the data must be saved.
• The right of resistance. In certain cases you have the right to oppose the processing of your data.
• The right of data portability. You have the right to receive your personal data that is stored and transfer it to another organization.
• The right to a human eye in case of automated decisions. When an automated decision is about to be made, you have the right to have the decision taken by human intervention.

If you wish to exercise any of these rights, you can contact Bloom by sending an e-mail to:
info@bloomhomeopathy.nl. Bloom may ask you to provide proof of identity before processing your request, in order to ensure that personal data are not provided to the wrong person. Bloom will respond to your request within one month of receipt. If more time is needed due to the complexity or number of requests, Bloom will inform you accordingly. A request may be refused in whole or in part if Bloom is legally required to retain certain data, if retention is necessary for the protection of rights and interests, or if the rights and freedoms of another person would be affected. In that case, Bloom will explain the reason for refusal.

8. Complaints or questions
If you have a question, comment or complaint about the way Bloom handles your personal data, you can contact Bloom through the contact details listed on the website. Bloom will handle your question or complaint carefully and will try to find a suitable solution together with you. If you believe that Bloom has not handled your personal data correctly, you also have the right to submit a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

9. Changes to these Privacy Regulations
Bloom may amend these Privacy Regulations from time to time, for example if legislation changes or if the way Bloom processes personal data changes. The most recent version will always be available on the Bloom website.

Privacy Regulations of Bloom, version February 2026.